SHIPPING INFORMATION

Will of the Wind ships using the US Postal Service (USPS), the United Parcel Service (UPS), and Federal Express (FedEx).  As you add items to the shopping cart you will see a shipping estimate based on USPS lowest rates.  At the time you checkout and finalize the order, you will have the option to compare various USPS, UPS and FedEx shipping methods and then choose the one you want.

Wind Chimes are shipped directly from the manufacturer on the west coast (except the "Little Grace Notes" wind chimes shipped from Will of the Wind unless they are to be engraved.) All other items are shipped directly from Will of the Wind in Rainier, WA.

The shopping cart is designed to estimate shipping by adding all shipping weights and dimensions together for all items in your cart.  This is meant to keep your shipping costs as low as possible.  All rate estimates are directly from the carriers. If our shipping department finds that after packing your items, there is a faster shipping carrier, Will of the Wind reserves the authority to select the best method. At Will of the Wind we will always do our best to get your order delivered to the address you specify in the timeliest, safest, most cost-effective way that meets your desire.

The Will of the Wind shopping cart gives you the ability to track your shipment using the tracking feature on the "Order Tracking" and "Order Status" pages.  Your tracking number will be posted to your order's information as soon as it becomes available.

SHIPPING ADDRESS:  Orders shipped via FedEx or UPS must have a physical delivery location because these carriers do NOT DELIVER to PO Box addresses.

DOMESTIC - All items are shipped via US Mail, FedEx or UPS Ground.  Usually you can expect delivery from 2-9 business days after your order has been received depending on the shipping destination and shipping method.

Orders are shipped the same or next business day (M-F).

INTERNATIONAL - Will of the Wind accommodates international customers with the USPS International services. Please allow 10-15 business days for your order to arrive.  Be sure to include all necessary address information with your order. If the standard form does not provide enough space, you may use the "comments" area to provide additional directions.  Customer is responsible for all taxes and Customs duties which may be applicable.

Special Note for our International Customers: As of mid-August 2011, Will of the Wind only uses shipping methods which provide Delivery Confirmation and/or Tracking information. (In the past our returning customers may recall that small items, such as koi windsocks, decorative house flags, Grace Notes Little Chimes were shipped via First Class Mail or International Letter because the price was so much more fitting with the relative item cost. - If those customers wish to contact us via email, we will let you know how to proceed with your recurring orders.)

Please contact us immediately if you experience any difficulties or have any additional questions.  Our friendly and professional customer service representatives will be happy to assist you.